Handle refunds gracefully, automatically. When a Stripe refund processes, this workflow fires three actions simultaneously: (1) posts a Slack message to #finance with the refund amount, customer, and reason — with @channel for refunds over $100, (2) appends a row to Google Sheets for your accounting records with date, amount, customer, charge ID, and reason, (3) sends a reassuring confirmation email to the customer with the refund amount, expected timeline (5-10 business days), and a link to contact support. Track refund reasons over time to identify product issues and reduce churn.
Stripe webhook fires on charge.refunded event
Slack #finance: amount, customer, reason. @channel for >$100
Google Sheets: date, amount, customer, reason, charge ID
Emails customer with refund amount, timeline, and support contact
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